If I request for a replacement, when will I get it? Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details. Which products are not eligible for returns? The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy: Category Products that can't be returned Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, De-greasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax Automobiles Cars, Mopeds, Motorcycles and Scooters Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers Cleaning Products Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder Computer Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software Food and Nutrition Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shape wear, Socks, Stockings and Swimsuits Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax Gardening Products Plant Saplings, Plant Seeds and Soil Manure Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip Home Products Adhesives, Barbecue wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporizer/Vaporizer Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays Hygiene Cannula, Contact Lens, e-Hookah, Fake Mustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests Jewellery Coins Music Instrument Accessories Mouthpiece Cap/Pad/Set, Oils and Polish Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators Kindly always check a product's Returns Policy on the product page. View the Returns Policy. Can items be returned after the time period mentioned in the seller's Returns Policy? No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy. Do I have to return the freebie when I return a product? Yes, the freebie has to be returned along with the product. How do returns work? Returns in Foodboss are only possible at the time of Delivery. Foodboss provides its customers with open box delivery where customer can check whether all items ordered by customers are good to be accepted and then only customers are advised to accept the order. We do not provide cancellation or returns once after the order is accepted. Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Foodboss account. I see the 'Cancel' button but I can't click on it. Why? A grayed out and disabled 'Cancel' button can mean any one of the following:

1. The item has been delivered already OR

2. The item is non-refundable (e.g. Gift Card) What is the Buyer Protection policy? The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at customersupport@foodboss.in for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 5 days from the date of delivery and concern is looked into by us on a case-to-case basis. What should I do if I have an issue with my product after the return period? You can get in touch with the brand or an authorized service centre of the brand to claim the warranty for your product (wherever applicable). What are the checks done for an item that I'm returning? Category Products that can't be returned Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. Undamaged Packaging Product's original packaging/ box should be undamaged. The field executive may refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. View a complete list of all non-returnable products When is a return of an item not possible? Sellers cannot accept returns of item(s) in the following cases:

3. When an item is damaged because of use or when it is not in the same condition as you received it

4. When any consumable item has been used or installed

5. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories

6. When non-returnable items are involved such as innerwear. lingerie etc.

7. When items are tampered with or have missing serial numbers. How can I know the status of my refund? You can visit 'My Orders' to know the status of your refund. For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s). What are the modes of refund available after cancellation? The different refund modes available are:

8. Wallet - available for orders with select sellers. You will get this option for eligible orders during cancellation

9. Back to source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order

10. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible When are refunds given? Refunds are given when:

• The seller cannot provide a replacement

• A dispute has been ruled in your favour in-line with Buyer Protection

• Sellers allow refunds on select categories under certain conditions Please check the seller's Returns Policy on the product page for more details. I ordered a wrong item. Can I return it? The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page. What should I do if I find the package open or tampered on delivery? You can rquest for the item to be replaced by visiting my order '. Use the 'Return' option & fill out the details of the issue so that we can help you. Can I change the address for the pick-up the of item(s) in my order? No What are the refund timelines if I cancel or return a product? The refund timelines will depend on the payment modes as listed below:

1. Debit card - 7-9 Business days

2. Credit - 7-9 Business days

3. Netbanking - 3-7 business days

4. COD - IMPS, 1 Business days

5. EMI (Standard+No cost+Debit card) - 7- 9 Business days

6. Foodboss Pay Later - 24 to 48 hours

7. Gift Card - 24 hours o wallet - 24 hours o UPI - 1 business day o Credit/Debit card – 7-9 business days Note: Refunds will be credited to the payment source used at the time of placing an order. The mode of refund in case of payment through 'Cash on Delivery' will be IMPS How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode? For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item. You will need to update following information for the seller to process a refund to your account:

• The Bank Account Number

• IFSC Code

• Account Holder's Name

• Bank Branch

• Bank Name IMPS refunds will typically be processed in one business day by sellers.

8. I have not received the reimbursement of my courier charges. What should I do?

Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:

• Go to Foodboss Help Center and select the relevant order for which the refund has been requested

• From the issue types, choose 'Others' and select 'Email Us'

• Now click on the attachment icon and select the image/document you wish to upload

• Please include the return ID in your email and click 'Send Email' After the verification, the amount will be refunded to you as a Gift Card in your Foodboss account. Note: This amount is not withdraw able to your bank account.

9. How will I get my refund for returning an item I paid for with Cash on Delivery? For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.