At FoodBoss, we aim to provide a smooth and reliable experience for customers, restaurant partners, delivery partners, and sellers. Please read our cancellation, return, and refund policy carefully before placing an order.

1. Food Orders
Order Cancellation
Food orders can only be cancelled before the restaurant starts preparing the order. Once preparation has started, the order cannot be cancelled or refunded.

FoodBoss reserves the right to deny cancellation requests if the restaurant confirms that preparation has already begun.

Return Policy for Food
Due to hygiene and food safety reasons, prepared food items are non-returnable and non-exchangeable once delivered.

Refund Eligibility for Food Orders
Refunds may be considered only in the following situations:

* Wrong item delivered
* Missing items in the order
* Damaged or spilled food during delivery
* Order not delivered
* Duplicate payment or payment failure
* Serious quality issues verified by FoodBoss support

Refund approval will depend on proper verification, including photos, order details, and seller confirmation.

2. Grocery & Other Product Orders
Order Cancellation
Orders may be cancelled before dispatch. Once dispatched for delivery, cancellation may not be possible.

Return & Replacement
Eligible products may be returned or replaced if:

* Wrong product delivered
* Damaged product received
* Expired product received
* Missing items in package

Customers must report issues within the specified support period after delivery.

Certain items such as perishable goods, opened products, hygiene items, or customized products may not be eligible for return.

3. Refund Process
Approved refunds will be processed to the original payment method, depending on the payment mode and case type.

Refund processing timelines may vary depending on banks, payment gateways, or financial institutions.

4. Delivery Issues
Customers are requested to remain available on the provided contact number during delivery. If the delivery partner is unable to contact the customer after multiple attempts, the order may be marked as failed or cancelled without refund eligibility in certain cases.

5. Fraud & Abuse
FoodBoss reserves the right to reject refunds, returns, or cancellations in cases involving suspicious activity, repeated misuse, fraudulent claims, or policy abuse.

Accounts found violating platform policies may face suspension or permanent blocking.

6. Support
For any issue related to your order, customers may contact FoodBoss support through the app or official support channels.