FoodBoss – Seller Partner Terms & Conditions

These Seller Partner Terms & Conditions ("Terms") govern the access to and use of the FoodBoss platform by restaurants, grocery stores, sweet shops, dairy outlets, pet food sellers, and any other merchants (collectively, "Seller", "Seller Partner", "You"). By registering on or using FoodBoss, you agree to be bound by these Terms.

1. Definitions

• FoodBoss / Company / We / Us: FoodBoss Technologies, having its registered office at 4th Floor, Olympic Tower, Near Paras Society, Mahavirnagar, Himatnagar, Sabarkatha – 383001, Gujarat, India.

• Platform: FoodBoss mobile applications, website, seller app, admin systems, APIs, and related services.

• Customer: Any user who places an order through FoodBoss.

• Delivery Partner: Independent delivery personnel who may deliver orders.

• Order: A confirmed purchase request placed by a Customer through the Platform.

2. Eligibility & Onboarding

2.1 You must be a legally valid business entity or individual authorized to sell food, grocery, or related products.

2.2 You confirm that all licenses, registrations, and approvals required under applicable laws (FSSAI, GST, Shop Act, local permits, etc.) are valid and will be maintained.

2.3 FoodBoss reserves the right to approve, suspend, or reject any Seller account at its sole discretion.

3. Nature of Relationship

3.1 The Seller is an independent business entity and not an employee, agent, or partner of FoodBoss.

3.2 FoodBoss acts solely as a technology platform to facilitate discovery, ordering, and (where applicable) delivery.

4. Seller Obligations

You agree to:

• Provide accurate business, menu, pricing, and availability information.

• Maintain hygiene, quality, and safety standards.

• Prepare orders exactly as accepted.

• Pack orders securely to prevent spillage or damage.

• Comply with all applicable food safety, consumer protection, and tax laws.

5. Menu, Pricing & Availability

5.1 Seller is responsible for listing correct prices, taxes, portion sizes, and item descriptions.

5.2 Prices listed on FoodBoss must be honored for all confirmed orders.

5.3 FoodBoss may allow dynamic pricing, discounts, or offers as mutually agreed.

5.4 Seller must update availability in real time. Repeated item unavailability may lead to penalties or suspension.

6. Order Acceptance & Fulfilment

6.1 Orders once accepted must be fulfilled unless cancellation is unavoidable.

6.2 Seller shall not cancel orders due to price errors, stock mismanagement, or preparation delays.

6.3 Deliberate or frequent cancellations may result in penalties or deactivation.

7. Delivery & Handover

7.1 Delivery may be performed by FoodBoss Delivery Partners or Seller’s own staff (if enabled).

7.2 Seller must hand over the correct order to the Delivery Partner and confirm pickup.

7.3 Responsibility for food quality rests with the Seller until handover; packaging responsibility remains with the Seller.

8. Commission, Fees & Payments

8.1 Seller agrees to pay FoodBoss the agreed commission or platform fee as per the commercial agreement or franchise arrangement.

8.2 FoodBoss may deduct commissions, penalties, refunds, or adjustments before settlement.

8.3 Settlements shall be made via bank transfer as per the agreed payout cycle.

8.4 Seller is responsible for all applicable taxes on earnings.

9. Ratings, Reviews & Feedback

9.1 Customers may rate and review Sellers.

9.2 FoodBoss does not edit or remove genuine reviews unless legally required.

9.3 Repeated low ratings may impact visibility, ranking, or continuation on the Platform.

10. Cancellations, Refunds & Disputes

10.1 Refunds due to Seller fault (wrong item, missing item, poor quality, spoilage) may be recovered from Seller payouts.

10.2 FoodBoss’s decision on customer disputes shall be final unless otherwise required by law.

11. Compliance & Inspections

11.1 FoodBoss may conduct audits, mystery orders, or quality checks.

11.2 Seller agrees to cooperate and provide documents upon request.

12. Data Usage & Confidentiality

12.1 Seller data may be used for order processing, analytics, and service improvement.

12.2 Seller shall not misuse Customer data for marketing or any unauthorized purpose.

13. Intellectual Property

13.1 Seller grants FoodBoss a non-exclusive, royalty-free license to use store name, logo, menu, and images for marketing and platform display.

13.2 All FoodBoss trademarks, software, and systems remain the property of FoodBoss.

14. Suspension & Termination

14.1 FoodBoss may suspend or terminate Seller access due to:

• Legal non-compliance

• Fraud or misrepresentation

• Poor service quality

• Repeated customer complaints

14.2 Seller may terminate the relationship by providing written notice, subject to settlement of dues.

15. Limitation of Liability

FoodBoss shall not be liable for indirect, incidental, or consequential damages, including loss of profit or reputation.

16. Indemnity

Seller agrees to indemnify FoodBoss against claims arising from:

• Food safety issues

• Legal violations

• Customer complaints attributable to Seller

17. Force Majeure

Neither party shall be liable for failure to perform due to events beyond reasonable control.

18. Governing Law & Jurisdiction

These Terms shall be governed by Indian law. Courts at Himatnagar, Gujarat shall have exclusive jurisdiction.

19. Amendments

FoodBoss may modify these Terms from time to time. Continued use of the Platform constitutes acceptance.

20. Contact Information

For any queries or notices:
FoodBoss Retail Private Limited
4th Floor, Olympic Tower, Near Paras Society, Mahavirnagar, Himatnagar, Sabarkatha – 383001, Gujarat, India.

Schedule A – Commercial Terms

A1. Commission Structure

• The Seller agrees to pay FoodBoss a commission of 10% of the Order Value.

• Order Value means the final amount paid by the Customer, including item prices, applicable taxes, packaging charges, and any other charges collected through the Platform (excluding delivery fees where applicable).

• FoodBoss reserves the right to revise the commission percentage from time to time with prior notice through the Platform or written communication.

A2. Payout & Settlement Cycle

• FoodBoss will make best-effort settlements within 24–48 hours from successful order completion.

• In certain cases, including but not limited to technical issues, bank holidays, audits, disputes, or compliance checks, payouts may take up to 7 (seven) days.

• All settlements shall be made via bank transfer to the Seller’s registered bank account.

A3. Penalties & Deductions

FoodBoss may levy penalties, adjustments, or deductions from Seller payouts in the following situations:

• Frequent or avoidable order cancellations after acceptance

• Excessive preparation or handover delays impacting delivery timelines

• Rude, abusive, or unprofessional behavior towards Delivery Partners, Customers, or FoodBoss staff

• Denial of service after order acceptance

• Incorrect, missing, damaged, or poorly packaged items

• Food quality or safety complaints attributable to the Seller

Penalty amounts may vary based on severity, frequency, and impact on Customer experience.

A4. Adjustments & Recoveries

• FoodBoss may recover refunds, compensations, or customer credits issued due to Seller fault from future settlements.

• Repeated violations may result in temporary suspension, reduced visibility, or permanent termination of the Seller account.

By continuing as a Seller Partner on FoodBoss, you confirm that you have read, understood, and agreed to these Terms & Conditions.