FOODBOSS DELIVERY PARTNER TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern the engagement of delivery partners (“Delivery Partner”, “Rider”, “you”) with Foodboss Retail Private Limited (“FoodBoss”, “Company”, “we”, “us”) for providing delivery and logistics services through the FoodBoss Delivery Partner mobile application (“App” or “Platform”).

By registering on the App, logging in, or accepting delivery requests, you agree to be bound by these Terms.

1. Company Details

Company Name: Foodboss Retail Private Limited
Registered Office:
4th Floor, Olympic Tower, Near Paras Society, Mahavirnagar, Himatnagar, Sabarkatha – 383001, Gujarat, India

2. Definitions

• Delivery Partner / Rider: An independent individual registered on the FoodBoss platform to provide delivery services.

• Customer: A user placing orders through the FoodBoss customer application.

• Seller Partner: A merchant or outlet listed on the FoodBoss platform.

• Order: A confirmed request for delivery accepted by a Delivery Partner.

• Earnings: Amount payable to the Delivery Partner for completed deliveries, including incentives and tips.

3. Eligibility Criteria

To register as a Delivery Partner, you must:

• Be 18 years or older

• Hold a valid driving licence

• Provide Aadhaar, and selfie / live photo for verification

• Possess a compatible smartphone with internet access

• Have a valid bank account

• Be legally eligible to work in India

FoodBoss reserves the right to reject or deactivate accounts that do not meet eligibility requirements.

4. Independent Contractor Relationship

Delivery Partners are independent contractors, not employees, agents, or representatives of FoodBoss.

• No employment benefits (PF, ESI, insurance, paid leave) are provided

• No exclusivity applies — you may work with other platforms

• You control when and how often you log in

• FoodBoss does not guarantee any minimum number of orders or earnings

5. Onboarding & Verification

• FoodBoss may conduct document and identity verification

• False or misleading information may lead to suspension or termination

• Periodic re-verification may be required

6. Use of Delivery Partner App

You agree to:

• Maintain confidentiality of login credentials

• Not share or transfer your account

• Keep the App updated

• Grant required permissions including GPS, background location, camera, and notifications

• Use the App only for lawful delivery-related purposes

7. Order Allocation & Acceptance

• Orders are assigned algorithmically

• You may accept or reject orders, however repeated rejections may affect order priority

• Acceptance of an order creates an obligation to complete it diligently

• FoodBoss does not guarantee continuous order availability

8. Delivery Obligations

You agree to:

• Pick up and deliver orders on a best-effort basis

• Handle food and packages carefully

• Not tamper with orders

• Follow seller and customer instructions

• Maintain professional conduct at all times

9. Location Tracking & Monitoring

• FoodBoss collects real-time and background location data

• Tracking may occur during login, idle state, and active deliveries

• Location data is used for order allocation, safety, fraud prevention, delivery tracking, and earnings calculation

• Tracking is limited strictly to platform-related activities

10. Cash on Delivery (COD)

• COD orders are permitted

• Customers may convert COD to online payment at delivery

• If cash is collected and not deposited or shortages occur, the Delivery Partner is solely responsible

• FoodBoss may deduct shortages from earnings

11. Earnings, Incentives & Tips

Earnings may include:

• Distance-based fees

• Per-order flat fees

• Surge / peak incentives

• Tips (100% passed to Delivery Partner)

Rates and incentives may change from time to time with notice.

12. Payouts & Settlement

• Base payout: Weekly (1 day/week)

• Tier-based payouts:

  • Bronze → 1 day/week

  • Higher tiers (Gold / Diamond / Elite) → 3, 4, or 7 days/week

• Payouts are made via bank transfer

• Earnings may be adjusted for penalties, deductions, or disputes

13. Taxes

Delivery Partners are solely responsible for:

• Income tax

• GST (if applicable)

• Any other statutory dues

FoodBoss may deduct TDS if required by law.

14. Expenses & Equipment

• Fuel, vehicle maintenance, mobile phone, data, and other costs are borne by the Delivery Partner

• Use of FoodBoss uniform / branding is mandatory

• Branding may only be used while performing FoodBoss deliveries

15. Ratings & Performance

• Performance metrics may be tracked

• Ratings do not directly affect order access, but operational metrics may be reviewed

• Consistently poor performance may result in restrictions or deactivation

16. Safety & Compliance

You agree to:

• Follow all traffic laws

• Wear a helmet and safety gear

• Not operate under influence of alcohol or drugs

• Be responsible for challans, fines, or violations

17. Insurance & Risk

• Delivery Partners operate at their own risk

• FoodBoss is not liable for accidents, injuries, or damages

• Insurance coverage, if introduced in future, may be optional or conditional

18. Prohibited Conduct

Including but not limited to:

• Fraud or fake deliveries

• Food damage or tampering

• Misuse of customer or seller data

• Harassment or abuse

• Multiple or fake accounts

• Platform manipulation

19. Suspension & Termination

FoodBoss reserves the right to:

• Permanently deactivate accounts

• Withhold or adjust payouts for fraud or misconduct

• Terminate access without prior notice

Outstanding dues may be settled after adjustment.

20. Confidentiality & Data Protection

• Strict confidentiality of customer, seller, and platform data

• No screenshots, recordings, or data sharing

• Obligations survive termination

21. Intellectual Property

• All intellectual property belongs to FoodBoss

• Limited license granted for App usage

• No copying, resale, or reverse engineering

22. Indemnity

You agree to indemnify FoodBoss against:

• Losses

• Claims

• Penalties

• Legal expenses arising from your actions or violations

23. Limitation of Liability

FoodBoss shall not be liable for indirect, incidental, or consequential damages.

24. Force Majeure

FoodBoss shall not be liable for failures due to events beyond reasonable control including natural disasters, strikes, government actions, or network outages.

25. Amendments

FoodBoss may update these Terms from time to time.
Continued use of the App constitutes acceptance of revised Terms.

26. Governing Law & Jurisdiction

These Terms are governed by Indian law.
Courts at Himatnagar, Gujarat shall have exclusive jurisdiction.

27. Grievance Redressal

Grievance Officer: Mr. Anuj Bhalodiya
Email: info@foodboss.in
Address:
4th Floor, Olympic Tower, Near Paras Society, Mahavirnagar, Himatnagar, Sabarkatha – 383001, Gujarat, India